1What to expect on my first visit?
A detailed history of your problem, any previous episodes that you may have had and any relevant questions on your general health and lifestyle will be recorded. Following this subjective history taking, a physical assessment will be made to determine the clinical diagnosis of your presenting complaint. During this time, you may need to undress so that the physiotherapist can examine the problem and surrounding areas more accurately (See what to wear?). Following this assessment a clinical diagnosis is determined and an appropriate treatment course will be discussed with you. To ensure you have enough time to ask questions and to obtain an accurate diagnosis, the initial assessment can take up to 60 minutes and where appropriate include some treatment.
2What to wear?
Wearing loose, comfortable clothing that does not restrict your movement will be suitable for treatment sessions. You can bring a change of clothes, e.g. T-shirts and shorts are a good choice. During assessment and reassessment the problem area will need to be easily seen so below is a guideline for what to wear depending upon the problem area:
Neck, upper-mid back and shoulder pain
To assess and treat this area you will need to undress to your waist, so females are advised to wear a suitable bra. It would be helpful if long hair can be tied up during assessment and treatment.
Arm and hand pain
T-shirts (or singlets for females) are appropriate. Sometimes pain below the elbow and down to the hand may come from the neck or upper back so you may be required to remove your top. Again, females are advised to wear a suitable bra and long hair should be tied up.
Lower back and hip pain
Appropriate underwear is recommended as you will need to remove your outer garments for assessment and treatment. You may choose to wear shorts, as long as they do not hinder your hip movement.
Knee and lower leg pain
Shorts are advisable. Sometimes pain below the knee and down to the foot may come from the lower back, so wearing appropriate underwear is advised.
3How many sessions will I need?
This depends upon the nature of the problem as well as each individual. As each treatment plan is individually tailored a clearer picture regarding your problem and approximately how many sessions you may need will be obtained following the initial detailed assessment
4How long are the sessions?
The initial consultation can be up to 60 minutes and include some treatment where appropriate. There are two types of follow-up sessions available which are for 30 minutes or 45 minutes and this will be dependent upon factors such as the area that is being treated as some areas would benefit from a longer session, the type of treatment being given and the individual's preference.
5Can I bring a chaperone?
Yes, if you wish to you are welcome to bring a chaperone to accompany you to your treatment sessions. A responsible adult must accompany all patients under 16 years old.
6Can I claim on my health insurance?
Physiotherapy treatment is covered by all health insurance companies. Each health insurance policy is different so we advise patients to check with your insurers that you are eligible to claim for any physiotherapy treatment before you attend for treatment and that you are clear about any conditions that are in place. These can include, but not limited to the need for a doctor's referral, any excess that you may need to pay, the number of sessions that are paid for, the amount that can be claimed for each session. Patients are asked to reclaim their fees directly from their insurers. We will print a receipt for you to submit to your insurance company for reimbursement.
7What if I need to cancel my appointment/am late for an appointment?
Please notify the clinic if you need to cancel your appointment. You will be charged the full cost of your treatment for any cancellation made less than 24 hours prior to your appointment. Please arrive on time for your sessions, if you are late your session will be shortened to avoid inconveniencing the person after you and you will still be charged the full cost of the session.
8I have another question that isn't on this list.
Contact us on 07429 549284 between 9am-8pm. Please leave a message and your contact details.